5 Accessing and retrieving message log files

The EK80 system uses messages as a part of the built-in diagnostic system. The messages offer information about the operational status of the EK80 system. Whenever the EK80 system issues a message, it is shown in the Messages dialog box. Simultaneously, all messages are stored in a number of log files on the hard disk. If you experience abnormal behaviour, and wish to consult support, these log files are very useful.

Prerequisites

You need a USB flash drive, a portable hard disk, or another storage device to keep the log files. It is assumed that you are familiar with the Microsoft® operating system utilities for file handling.

Procedure

Prepare a data storage device.

If you have a computer keyboard connected, press ⊞ Win+E to open the file manager.

Without a keyboard:

Observe the Screen Captures tab at the bottom of the display presentation.

Select the Screen Captures tab to open the screen capture browser.

In the browser, select Open Image Folder to open the operating system folder.

Navigate to the folder with the log files.

c:\programdata\Simrad\EK80\Log

Copy the files to the USB flash drive.

Close the file manager utility.

Send the file(s) by e-mail to your support contact.